More Bureaucracy to Tackle

Friday was the day we took Callie to Social Security to apply for SSI. There should be no reason anyone should question it or make it difficult for her to apply and yet. We did all we could online and sent in lots of documentation that shows she’s bee disabled since birth and still we had to go in.

When we arrived about 10 min. early there were already a good 30+ people in line and at least 10-15 more arrived after us. By the time they opened the door you could barely move in the lobby. Keep in mind people who are at a social security office are disabled, elderly or both. No one in line was in our girl’s category. When we finally talked with the person processing Callie’s application we were told we didn’t need to bring her. Yes, but we’ve found bringing exhibit A along helps the process and yes, I know how that sounds and that’s how it feels but that’s the game and we know how to play it.

In line with us was a young woman who just needed a name change and couldn’t find any info on the inadequate website. She waited at least 30 min to find out there is only one office in our area where you can do that and this one wasn’t it. 

Also in line with us were a couple likely only a few years older than we are who were both governmental workers and tried to apply online but had no success and so took time off work to stand in line to apply. Its unnecessary for me to say how inefficient this is. 

We were making our way in to the office and we thought we heard Callie’s name called. We actually had an appt and most in line did not. We ran in and whoever called our name had disappeared. We sat for awhile and as our line-mates got up to the only computer for checking in, yes one computer for 50 or 60+ people by this time,  Daddy-O asked if he could jump back in and register. Thankfully they were kind and let him back in.

We were called up and were told they couldn’t find we had an appt. We gave the gentleman the paper SSA had sent us with Callie’s name, address, appt. date and time and what we should bring to the appt. they said we didn’t have. We had also received a reminder phone call. He didn’t seem to care about the paper but we pushed it towards him until he took the paper to talk to someone else and then we were called to another window. As we walked that direction I called to him as we passed where he was that we’d been called back. Yes, it’s as confusing and chaotic as it sounds.

Side note – when Daddy-O took Christian to his appt a few years back they also couldn’t find his name. Mark kept telling them his name and they kept saying no. So Mark was wondering if perhaps for some reason his pre-adoptive name, which we are not supposed to know, was linked to his SS#. Finally the processor looked around and said it was Baby Boy – tell me it’s Baby Boy. Yes, you heard that right. He had no name at birth so his original SS# read Baby Boy and that’s where his file was. Insert deep sigh here.

Our next processor was Jenny and she was very helpful. She thanked us for doing so much online even though we weren’t sure it worked in the first place. She said it would normally take 1 1/2 hrs. but this would save a lot of time. We were there 90 minutes.

Now, let me fill in this beauty. Our girl’s BD is just a couple days before the end of September. We didn’t want to procrastinate as her adoption subsidy ended the day she turned 18 and our family budget is tight. When you apply no matter how long it takes to process you will receive payment back to your application day. We applied the day after her BD. When Daddy-O called because we had received a rejection letter the first time applying he was told it was too bad he’d applied in the same month as her BD because it  meant she was a minor when he applied and it just mucked it all up. So, any other parents or teachers or social workers – spread the word – wait until your child’s first full month of 18 before you apply for SSI.

After all was completed with Jenny she told us it would be 3 or 4 months before we would hear whether she was approved and for what amount. The fact that we have a paid mortgage works against us and the fact that she has two brothers who also receive SSI also works against us – i.e. smaller payment. Just as when our kids were under 12 and we’d go to kids eat free night at a restaurant – our big family size works against is as it was one kid per one adult and our ratio never quite worked out that way. Now our ratio and the fact that we’ve been as frugal as possible thus paying off our mortgage will work against us. 

So we wait to see and in the meantime we are without that financial support. We’ll be fine. As I said we don’t have a mortgage, but there are many for whom it would be far less than fine. The poverty rate for those with disabilities is appalling. 

I certainly don’t have all the answers for how to improve the SSA but it could certainly start by not requiring an appt for those citizens who have documentation of their disabilities going back to infancy. We can all agree on that can’t we?

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